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Frequently Asked Questions

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FAQs for App Users

Why is this service so awesome?

Smart Steps want to help me to live an easier life.

Where can I get the mobile app?

Download the “Smart Steps Mobile” app on the Apple App Store or on the Google Play Store.

What type of phone do I need to have?

It works on iPhones and Android. You can find the app on the App Store and the Google Playstore.

What if I can't read well?

A Read Aloud Feature will be available Fall 2016.

Can Smart Steps help me when I'm too scared to talk?

There are two ways to get help without talking. The Profile “Me” button shows information about me. If you get in a tight spot, say with a police officer, show this screen which shows your first emergency contact and the notes that you indicated on your account page. The second way to get help without talking is by using the text messaging feature. You need to sign up for the Decision Tree Maker Plan to be able to use these features.

The free version shows some of your information on the profile screen. The free version does not allow text messaging for help from within the app. You can still use your phone as you normally would to call or text phone contacts, though.

How do I set up My Account?

Download the app from the App Store or Google Playstore. Create a free account.

How does the app help with decision making?

How do I get help with my account?

After you create your account, log in. You’ll see tabs with Tutorial Videos and more Frequently Asked Questions. Let us know what topics you’d like to see.

Why can't I log in to my account?

Did you just create your account? Check your email for a message from Smart Steps. It might be in your junk folder. Click on the link and you should be able to log in now. If you forgot your password when you’re trying to log in to the app, look for the question mark in the password field. Click that to reset your password.

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If the information above doesn’t help, email connect@smartsteps4me.com or give us a call! (913) 735-9870

FAQs for Families, Caregivers, Educators, and Agencies

Where can I get the mobile app?

Download the “Smart Steps Mobile” app on the App Store or the Google PlayStore.

Why is this service so awesome?

Smart Steps want to empower students to make decisions independently. This builds the skills needed for work, college and everyday life.

Can I make a Decision Tree just for my school?

Absolutely! The Group Licensing option was created for this purpose. You can create Decision Trees that are specific for your campus, agency, neighborhood, or family. Then you can share Decision Trees with your group members. This allows you to use names of buildings or persons unique to your setting.

Individuals can also use the Decision Trees created within the group and personalize even further. This means that you could begin a Decision Tree that others can finish according to their needs.

If you need help creating Decision Trees, Smart Steps can help with training or will create the trees for you.

Will other people be able to see my Decision Trees?

Our new Decision Tree Maker allows you to edit and create new Decision Trees for your personal account. Other people cannot see your personal or private decision trees.

If you are a Group Admin for a Group Account, you can share Decision Trees by categorizing them as a Group Tree. If you categorize it as a Private Tree or My Tree, you will be the only one who will see it.

Trees become usable and viewable once they are ‘published’. They are not viewable in the app while they are being built.

If i need to install the app on two phones, will it cost extra?

The Smart Steps Mobile app can be downloaded on your phone or tablet. Since the content is personalizable, it is meant for one person to use.

How do I make a Decision Tree?

When you login to your account on the web portal, check out the Tutorials tab for several short videos which allow you to look for just the info you need. Let us know if there’s a topic that you’d like to see.

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If the information above doesn’t help, feel free to call us at (913) 735-9870